Delivery Policy

How and when your card is delivered

Every CinematicCard is digital. Nothing is printed or posted, so there is no shipping charge and nothing to wait for in the mail.

When you receive it

Straight away. As soon as your payment is complete (or straight away for your free first card), the card is created and you get its own web link on screen. We also email your receipt and the card link to the email address you gave us.
Sending it. Share the link however you like: by text, email or message. If you add the recipient’s email address, we email the card to them too.
Scheduled delivery (+$1.00). Choose a date and we email the card to the recipient on that date instead of straight away.
Many people at once. With a bulk send, everyone on your list gets their own delivery.

There are no shipping or handling charges. The price you see before you pay covers the card and the delivery options you chose.
Cards open in any web browser on any device. The recipient does not need an app or an account.

The email did not arrive. Ask the recipient to check their spam or promotions folder. You can always send them the card link yourself.
Delivery fails on our side. We retry automatically. If the card still cannot be delivered within 24 hours of when it was due, we compensate you as our Refund Policy explains: a refund for a card bought on its own, or one free card (and no charge against your plan) for a free, plan or Lifetime card.
The card does not work. If the link does not load, the music does not play or photos are missing, email [email protected] with the email address you used. We fix the card, or refund it in full if we cannot, as our Refund Policy explains.
Cancelling a scheduled delivery. Email us before the delivery date. The $1.00 scheduled-delivery fee is refunded if you cancel before that date.